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Goods Return

CUSTOMER SERVICE: GOODS RETURN PROCEDURE – PRODUCTS UNDER WARRANTY (OR NOT)

Thanks to use the form below before any return.                                                         NB: Fields marked (*) are mandatory

Upon your return request, we will allocate you a return number.

No Return will be accepted without this number!

NB: You can also download the form directly here: return_form.pdf, and return it by email : retours@fphydraulique.com  or by fax :+33 (0)4 50 34 04 20

Your Name (*)

Your email (*)

Company (*)

Address (*)

ZIP Code (*)

City (*)

Country (*)

REFERENCES

PROD_DATE

RETURN MAIN REASON?

REQUEST

SHORT PB. DESCRIPTION (*)

Addtional Comments

PLEASE SEE BELOW OUR CONDITIONS!

(NOTE: You will receive a copy of this mail)

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The return sheet ( return_form.pdf) should be fulfilled and attached to the return package.

Under warranty return: Any part repaired or replaced under warranty will be warranted for the remainder of the period. For systems, only concerned function(s) will be replaced or repaired under warranty.

Out of warranty Return for expertise: A pre-diagnostic lump sum of 100EUR will be applied. Prior repair or exchange estimate will be made. Without reply within the next 60 days, the goods will be rejected. Return freight charges both ways at your expense.

CGV: Without specific conditions, General Terms and warranty Conditions of our  professional association ARTEMA : http://www.fphydraulique.com/cgv_fr/ /  ARTEMA, Conditions générales des Professions

NB: If the goods are damaged due to incorrect packaging, the warranty will be voided.

Any return entails acceptance of the above return general conditions (08/2015).

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